Terms and conditions

No fix no pay

We offer this feature on all of our repair services. Please read this information carefully. Our customer support will get in touch with you via email after you submit your repair. Based on information given by you we can deny your repair or deny this no fix no pay guarantee. We do not deny repair or this guarantee often, however if your device is broken beyond repair, based on information and pictures provided, we may deny your repair to save you and us trouble and money for shipping. We can deny you this guarantee if your device is not as described when it is delivered to us. Please note, this guarantee does not apply to shipping costs, if your device is not fixable we will ship it back to you at your expense.

How does our repair service work?

We offer flat rate repair "e-sk8 ESC repair". The price of this service is not dependent on the amount of work or parts needed to make the device work again.

How to order services

In order to order our repair services please go to "Repairs" category and please choose "e-sk8 ESC repair". If you know what is the problem with your device please inform us, this may help us diagnose the problem and provide more accurate reason what lead to the device braking. 

After filling in the form and our customer service will get in touch with you using the email provided by you during registration.

Next, after our customer support provides you with our shipping address, you will send your broken device to us. After we receive it, we will diagnose the problem further and proceed with the repair and if the repair is successful we will ship your device back to you after payment. If your device is not repairable (in most cases this will be obvious from a picture so you will know before you send your device to us) you might be eligible for our no fix no pay guarantee, read more about this in the "No fix no pay" part of this page.

What devices do we repair?

We offer repairs of various open source devices that are mainly meant to be used with electric skateboards, scooters, bikes and more.

We also offer repair for non open source devices, however the no fix no pay guarantee does not cover this service. This is due to lack of schematics that are necessary to troubleshoot devices. Please contact our customer support for more information about your exact device. This repair might also take more time depending on the items necessary to repair your device, we might not have them in stock.

How to order products

You can order any of the products that are listed as "in stock" in your store. After we receive the payment we will update you with tracking information for your package. The handling time is 24 hours (with exception of holiday) after the payment was received. Read more in delivery.

Please note, we are not responsible for any loss or damage due to incorrect usage of our products and services.

We are not responsible for damage done by shipping companies as we have no way to protect your package (your items are well packed and protected however damage done by uncareful handling by delivery company). Please let us know and contact them regarding refund if your items came damaged.