Your package shipment

Packages are generally dispatched within 1 day after receipt of payment, this does also apply for repairs/repaired devices. in case of delayed dispatch you will be informed by email. Please read more about the repair process from you submitting a repair to you receiving your repaired product in terms and conditions.

Please note, our no fix no pay guarantee does not apply to shipping costs, if your device is not fixable we will ship it back to you at your expense. 

We are not responsible for any taxes or import fees that are in your country. These are not covered in our prices.

Shipping prices include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the package and the destination country. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes and envelopes are amply sized and your items are well protected.

Tracking information along with other information about your order will be sent to email provided during registration.